The Service Delivery Edge: BCN’s Blueprint for MSP Success in 2026

In this episode, we sit down with Tom Boggs, VP of Service Delivery at BCN, to explore why the modern MSP battleground has shifted from basic connectivity to high-level service execution. With over 30 years in the game, BCN is positioning itself as a leader in managed technology solutions—ranging from SD-WAN and SASE to full-lifecycle managed services.

Tom breaks down how BCN moves beyond traditional technical metrics by utilizing Experience-Level Agreements (XLAs). By blending real-time customer feedback with process data, BCN ensures that uptime actually translates to a positive user experience. We also discuss the ideal BCN customer—multi-site enterprises requiring robust connectivity overlays—and how BCN is cautiously but effectively integrating AI. From self-healing SD-WAN networks to internal project onboarding tools, Tom highlights a pragmatic approach to innovation that prioritizes data privacy over open AI risks.